How to Change the Team Admin

If you need to transfer team admin access from one account to another, please contact Support. This process must be completed manually by our customer service team. The team admin role, associated subscriptions, remaining credits, and team members can all be transferred to another member.

Alternatively, you can use the following workaround to complete the transfer yourself:

This is the simplest method and is recommended if the original admin is leaving the organization and a new person needs to take over the existing account seamlessly.

Steps:

1. Log in to the account of the current team admin.

2. Navigate to your Account Profile page: https://bounceban.com/account/profile

3. In the "Email" field, replace the current admin's email address with the email address of the new admin.

   • Important: The new email address must not already be associated with a BounceBan account.

4. Click Save. You will be automatically signed out.

5. A confirmation email will be sent to the new email address. The new admin must click the confirmation link in that email to activate the change.

Key Points:

• Password: The account password remains unchanged. The new admin can sign in using the new email address and the original password. If the password is unknown, it can be reset here: https://bounceban.com/account/reset/password.

• Team Members: No action is required from other team members. They will remain in the team without interruption.

✅ Advantage: This process is fast and does not disrupt the team.