How to Change the Team Admin

While BounceBan does not currently have a direct "Transfer Admin" feature, you can change the administrator of your team using one of the two methods below. Please review both options to determine which best suits your needs.

This is the simplest method and is recommended if the original admin is leaving the organization and a new person needs to take over the existing account seamlessly.

Steps:

1. Log in to the account of the current team admin.

2. Navigate to your Account Profile page: https://bounceban.com/account/profile

3. In the "Email" field, replace the current admin's email address with the email address of the new admin.

   • Important: The new email address must not already be associated with a BounceBan account.

4. Click Save. You will be automatically signed out.

5. A confirmation email will be sent to the new email address. The new admin must click the confirmation link in that email to activate the change.

Key Points:

• Password: The account password remains unchanged. The new admin can sign in using the new email address and the original password. If the password is unknown, it can be reset here: https://bounceban.com/account/reset/password.

• Team Members: No action is required from other team members. They will remain in the team without interruption.

✅ Advantage: This process is fast and does not disrupt the team.

This method is suitable if the new admin already has a BounceBan account and you want to transfer the credits from the old team to the new one. This process requires manual assistance from our support team.

Steps:

1. The designated new admin must not be a team member of other team.

2. All members of the original team must leave it and join the new admin's team. For instructions, please follow this guide: Share Credits with Your Team.

3. Once all members have been moved to the new team, please contact the BounceBan support team with the following information:

   • The email address of the original team admin account.

   • The email address of the new team admin account.

4. Our support team will then manually transfer all remaining credits from the original admin's account to the new admin's account and close the original account if requested.

✅ Advantage: Provides a clean separation from the original admin's account, allowing a new team to be formed under an existing user.

❌ Disadvantage: Requires coordination and action from all team members and manual intervention from our support team.